Refunds8.1. The User may request a refund of their account balance within fourteen (14) days of their last payment. Refund requests must be submitted through the support service at
support@telegasmm.com. To initiate a refund request, the Advertiser must provide the order number, the reason for the request, and all necessary supporting documents. Requests submitted without sufficient documentation will not be considered. If the Advertiser does not contact the Company’s support team within this period, the Company reserves the right not to issue a refund.
8.1.1 The minimum amount for refund is $ 25/50% of order. Payments less than $ 25 are non-refundable, as this amount covers 100% of the company’s costs of providing services to the user.
8.1.2 In case of a refund request, the company deducts a commission of 10% of the refunded amount, as well as all payment processing costs. Refunds are made within 90 (ninety) days after the request is approved.
8.1.3 Refunds will only be made on the basis of a written request from the user and the company reserves the right to reject a refund request if the user has not contacted support or has not provided sufficient grounds for a refund.
8.2 In case of impossibility to perform the service, the funds are returned to the User’s balance with withholding the commission fee to cover the expenses.
8.3 The User is fully responsible for the correctness of the information provided for the performance of the task. Incorrect information may lead to errors in the performance of the service and impossibility of refund.
8.4 In case of fraudulent actions on the part of the User, the Platform has the right to block the account without refund.
8.5 The funds deposited to the balance of the Platform are non-refundable, except for the cases specified in this Agreement.
8.6 Prohibition of chargeback. Upon completion of the payment, the user agrees not to request a chargeback for any reason whatsoever.
8.6.1 In the event of a chargeback, the company reserves the right to cancel all further requests for services and block the user’s account without refund.
8.7 Terms and Conditions of Bonus Programmes. All funds credited to the user’s account under bonus programmes or promotions are non-refundable and subject to the terms and conditions of the respective programmes.
8.8 The term for consideration of claims is 14 (fourteen) working days from the date of their receipt.